Speech Analytics
Guide For
Insurance Agencies
Featuring 3 Keys to Compliance and Revenue
Get Your Guide Now!
Unlock the Full
Potential of Scorecards
With Your CMS
How to streamline compliance and boost performance metrics
Get The Whitepaper
The Ultimate Speech
Analytics Buying Guide
Unlocking Compliance and Performance in Collections
Get Your Guide Now!
Unlock the Secret to
Vendor Compliance
Success!
Download the Ultimate Guide to Vendor Compliance Management
Get The Ebook
Get Compliant With
Systematic Audits
Would You Pass An Exam With Flying Colors?
Get The Ebook
Previous slide
Next slide

Testimonials

BPM Services

BPM Services

Based on years of specialized expertise in debt recovery, our business process management (BPM) provides the power of the Perfect Employee® while relieving you of management responsibilities. Working with you, we capture the core responsibilities and processes of the position and write step-level procedures. We then train and certify our workers and manage production to deliver optimum performance at a minimum savings of 35%.

Learn More
Highly Trained
Highly Trained

Each employee receives in-depth training on the industry and standard operating procedures (SOPs) they’ll be supporting.

Affordable
Affordable

We only bill for the time needed to fulfill the scoped work – not idle time, overtime, vacation, training or sick time.

Reliable
Reliable

Our associates are held to a quality standard consistent with best practices in production management.

People + Technology = Powerful Results

Learn How Combining BPM And Provana’s Digital Operating Platform Can Drive Profits

Blogs

  • BPO vs BPM – 4 Key Differences All SMBs Need to Know

    BPO vs BPM – 4 Key Differences All SMBs Need to Know September 30, 2021 Posted by: provana Category: Business process management No Comments Recommended Reading Over the years, outsourcing models have moved away from simple call centers where it started, and now involves a wide range of business processes, including sophisticated, fully-trained employees. This

    October 12, 2023
  • Is Your Compliance Program Agile Enough? Follow This Checklist to Know

    Is Your Compliance Program Agile Enough? Follow This Checklist to Know May 9, 2022 Posted by: provana Category: Compliance Managment No Comments Recommended Reading Compliance is a “moving target” that keeps shifting depending on activities in the industry and new enforcement priorities. Are you ready to make changes in your compliance policies based on this

    October 5, 2023
  • 5 Best Practices for Monitoring Call Center Agent Performance

    5 Best Practices for Monitoring Call Center Agent Performance September 27, 2023 Categories: Agent Performance, Speech Analytics No Comments Recommended Reading Call centers play a pivotal role in service organizations, serving as the frontline ambassadors of a business. Handling large call volumes daily, call center agents interact with customers or consumers daily. Hence, optimizing their

    September 27, 2023
  • The Ultimate Speech Analytics Buying Guide for Insurance Agencies

    The Ultimate Speech Analytics Buying Guide for Insurance Agencies September 18, 2023 Category: Speech Analytics No Comments Recommended Reading To comply with Centers for Medicare & Medicaid Services (CMS) guidelines and carrier requirements, insurance agents must stay vigilant. The CMS Final Rule 2023 mandates the recording of all customer/prospect calls, making it a legal requirement

    September 18, 2023