43% of customers churn due to poor #CustomerService. Want to keep more customers? Improve your appointment and service communications. Read the blog to learn how to enhance #CustomerExperience and loyalty. 👇
CSG
Software Development
Englewood, Colorado 188,071 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
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💡 Need to keep up with today’s fast-paced business world? Three Group Solutions did it with CSG Ascendon on Amazon Web Services (AWS). See how their journey to a #cloud-native environment gave them the tools to scale quickly. 👉 http://spr.ly/60460rU5s #AWS
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How can #CPQ revolutionize your #telecom processes? Find out in our upcoming webinar with industry experts Greg Tilton, John Cyriac Abraham and Richard Bateman. Register now! 🌟 AMER: http://spr.ly/60460rUEj 🌟 EMEA: http://spr.ly/60410rUE9 🌟 APAC: http://spr.ly/60430rUEc
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CSG is proud to partner with PLDT Enterprise as a Silver Sponsor for #TechWeekPH2025! 🥈 🎉 As technology transforms industries, partnerships are key to driving growth and meaningful change. Together, we’re empowering businesses to innovate, adapt, and thrive in an ever-evolving digital world. #DigitalTransformation
🌟We are happy to have CSG as our Official Silver Partner for #TechWeekPH2025!🌟 Together, we’re building an exciting tech experience for you! Don't miss out—REGISTER FOR FREE TODAY and be part of the future of tech!👉 www.techweek.ph
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One bad customer care experience can cost you a customer. An SQM™ study found that 88% of customers have stopped doing business with a company due to poor #CustomerService. But what if you could fix issues before they even happen? With CSG Xponent, you can. We help your team provide proactive support and resolve problems in real time—before customers even notice. See how you can improve your #CustomerCare. 👉 http://spr.ly/60470ube7
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What if you could reduce #billing-related call volumes by 20% and shorten payment cycles by 18%? CSG's #tolling solutions do just that—freeing up resources and driving customer satisfaction. Explore more. 👉 http://spr.ly/60430uwRP
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Global #CustomerExperiences only “stabilized” in 2024 after a decline in 2023, according to KPMG. How are brands going to finally break the #CX slump in 2025? Here's what David Pendery, CSG CMO, has to say about it. Learn more by reading the 2025 State of the Customer Experience Report. 👉 http://spr.ly/60470uZ51
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Proactive billing outreach = better #CX + quicker #payments. ✔️ 70% of consumers feel more positively about brands with proactive notifications. ✔️ QR codes and self-service tools simplify the #BillingProcess. Learn how to turn your billing experience into a loyalty builder. 👉 http://spr.ly/60430Muzx
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If you’re not tracking the right metrics, your #CX programs are flying blind. How will you know you’re generating real value for the business in 2025? Read this Customerland article for more insights from CSG’s president of CX, Katie Costanzo. 👉 http://spr.ly/60400MPrQ
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Is your #CPQ up to the task? John Cyriac Abraham breaks down the critical findings #CSPs need to know to thrive in today’s tech ecosystem. Get the whitepaper today! 👉 http://spr.ly/60400MORn #TelecomSolutions