We’re thrilled to support our own Megan Lukitsch as she took the stage as keynote speaker at WICT’s Tech It Out event—an incredible moment of leadership and inspiration! 👏
#wicttio2025 Key Note Speaker - Megan Lukitsch Xfinity Live!
CSG
Software Development
Englewood, Colorado 192,639 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
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✨ We’re proud to support The WICT Network: Greater Philadelphia as a Champion sponsor—and even prouder to see our own Megan Lukitsch take the stage as keynote speaker at today’s Tech It Out event! ✨ #WICT is empowering the women shaping the future of media, entertainment, and technology. We’re honored to be part of that mission. #TechItOut #WomenInTech #Leadership
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Our CEO Brian Shepherd joined Appledore Research’s podcast to unpack the radical reinvention #telecom needs—and what bold transformation really takes. 🎙️ With Robert Curran and John Cyriac Abraham, he dives into #AI, data, simplified processes and the future of #DigitalEngagement. Find it on your favorite podcast platform: ✅ Spotify: http://spr.ly/6048N9QIK ✅ Apple Podcast: http://spr.ly/6044N9QIu ✅ Direct: http://spr.ly/6045N9QIR
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🎰 Feeling lucky? Customer Contact Week Vegas is almost here, and we're is ready to help you hit the jackpot with your #CustomerExperience strategy! Don’t wait until the show starts. Request a meeting with our experts to discover how to win real business value from every #CustomerInteraction. 📍 June 9–13 | Meeting Room 120 Request a meeting now. 👉 http://spr.ly/6040N9tS6 #CCWVegas
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📊 The data doesn’t lie: Too many CX tools are sitting idle. IDC reports that less than 15% of companies using #CX orchestration tools are running at least 60% of their journeys through them. That’s a lot of untapped data and missed opportunities. In our 2025 State of the Customer Experience report, we explore how leading brands are closing the gap by breaking down silos, aligning teams, and turning fragmented insights into real results. See what top brands are doing differently. 👉 http://spr.ly/6045N9tJ3 #CustomerJourney #CustomerExperience
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Want to give your customers clear communication while driving #ROI? 📈 Join Keith Wilson for 15-minute webinar, “Smarter Self-Service: Leveraging Technology for Effortless Customer Care,” and discover how leading brands are turning proactive digital service into a trust-building, ROI-driving advantage. 🗓️ Wednesday, May 28th | 10 CDT | 3 PM GMT Let’s move from CX talk to CX impact. Register now. 👉 http://spr.ly/6043N9SNb #CustomerExperience #CustomerCommunication #CustomerCare #CX
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Customers expect near-immediate response times. But exclusive data from Appledore Research finds that nearly half of #CSPs take 3+ days to send back a quote. Could their #CPQ system be to blame? In the latest Tech Talk with CSG, #telco industry experts unpacked the limitations of a generic CPQ and how CSPs can overcome them to quickly quote with confidence. Find their top insights in this blog post. 👇
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We're heading to TM Forum DTW Ignite 2025! 🎉 Join us in Copenhagen as we connect with the global #telecom community to explore what’s next for #CustomerExperience, monetization, and innovation. Our team will be on-site to showcase how we help #CSPs launch faster, scale smarter, and turn complexity into competitive advantage with the power of #cloud, #AI, and real-time engagement. 📅 Schedule a meeting with our experts. 👉 http://spr.ly/6048Nj2Q4 #DTW2025 #TelecomInnovation #DigitalTransformation
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“Let me transfer you” frustrates customers and costs you their trust. 😡 Intelligent routing speeds up service experiences with intent-based call direction that connects customers to the right agent or self-service path the first time. The possibilities are endless for how intelligent routing can help, such as improving: ✅ Call handle time ✅ First agent resolution ✅ First call resolution Learn how to reduce friction and improve first call resolution in our latest blog. 👉 http://spr.ly/6041N9qRP #CustomerExperience #CustomerCare #IntelligentRouting
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The global #SatelliteCommunications market is projected to hit $137 billion by 2030. 📡 Watch this expert panel featuring us, Viasat, Eutelsat Group, and GSMA Intelligence where they discuss how #telcos can tap into satellite and #NTN to expand reach, enable resilience, and grow revenue. Watch on demand. 👉 http://spr.ly/6049N9Ull
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