Automating complex call center operations
BirchAI reduces Average Handle Time by up to 35% by automating complex after-call-work (ACW) using our state-of-the-art artificial intelligence for healthcare, insurance, banking and other market segments.
See what makes Birch different
in 90 seconds.
Best in Class
At BirchAI, our best-in-class technology is built in-house by world-class experts in the next generation of transformer-based natural language processing.
Domain Specific
Our models are purpose-built to understand the complex, high compliance conversations of healthcare, insurance, and banking.
Rapid Configuration
Configuring BirchAI models to your use case can be done in about four weeks.
How it works
Our end-to-end proprietary pipeline is tuned to the language and processes of healthcare, insurance and banking. The result? Consistent quality that is better than human.
Speech to Text
Our in-house, best-in-class Speech to Text model is tuned to domain-specific conversations and feeds our downstream natural language processing models that automate your workflows.
Automation
Within 15 seconds of call completion, we classify the call, write a summary, and complete key fields in your system of record - all matching your company’s style and schematic preferences.
Analytics
BirchAI semantically understands every word of the voice of customer. And it provides deep, rapid insights on emerging risks and opportunities with your products, patients and providers.
Birch works with your existing systems
Sample integrations
High Compliance, In the Cloud
Who we serve
Sample use cases include:
Healthcare
Medical device post-market surveillance
Pharmacovigilance
Payer/Provider
Prior authorization
Care management
Enrollment
Insurance
Workers’ compensation
Disability
Annuities
Claims investigations
Banking
Debt recovery
Loan applications
