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CSG
Software Development
Englewood, Colorado 152,783 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
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Heading to London for the Forrester CX Summit EMEA on June 24-26? Our team is thrilled to dive into the world of #CX alongside top industry minds. Connect with us while you're there to explore strategies for crafting seamless customer experiences, driving the journey towards growth and saving on operational costs. Request a meeting now. 👇
Forrester CX Summit EMEA 2024 | CSG
https://www.csgi.com
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CSG reposted this
TEAM BRISTOL STREET MOTORS READIES FOR BATTLE AT DONINGTON PARK Team Bristol Street Motors will kick off its challenge for top honours in the Kwik Fit British Touring Car Championship this weekend when the 2024 season gets underway at Donington Park. Read more ⬇️
TEAM BRISTOL STREET MOTORS READIES FOR BATTLE AT DONINGTON PARK - EXCELR8 Motorsport
https://www.excelr8motorsport.com
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The pressure’s on for #CX leaders. Not only do their new CX programs need to prove #ROI to the business—they need to prove it FAST. But it’s all doable with crawl-walk-run approach, which CSG’s Dan Hartman explains in his new blog post.
How to Score CX Wins on Tight ROI Timelines
https://www.csgi.com
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The countdown is on for CS Week! Our experts will be in Fort Worth at CS Week April 29th- May 2nd. Stop by Booth #1326 to learn more about how you can drive customer understanding and action with a comprehensive print and digital communications strategy. Learn more: http://spr.ly/6047bLu3f #CSWeek
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CSG is proud to be present at International Telecoms Week, the world’s largest gathering of global executives from across the digital infrastructure ecosystem. Arrange a meeting with one of our subject matter experts to explore how CSG can elevate your business, including: 🌐 Embracing innovative service models and building thriving partner ecosystems 🔀 Improving margins with streamlined, automated routing ✅ Ensuring continual service quality for subscribers and IoT 🤝 Closing deals faster and ensuring profitability #ITW #IoT #DigitalTransformation
CSG at International Telecoms Week (ITW)
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WE LEaD CALA Emotional IQ events in Bogotá CSGers gathered together to deepen learnings on emotions, teamwork, and communication! Our Bogotá office has been buzzing thanks to WE LEaD CALA chapter leaders organizing a few fun events on Emotional IQ! The first event was an emotional intelligence talk with the support of our provider Compensar, but more than a talk it was an experiential learning activity. They split us into different teams and one of the challenges was to bring a plastic circle together from up from the floor using only our index fingers… Only one team managed it after much effort! Another game involved drawing a line inside a star drawn on a piece of paper, but you could not see the drawing except through a mirror held by another person on the team. Very few could do it!!! In Emotion Bingo, with the support of our provider Correcol / Colmédica, each participant had to act or sing the emotion that appeared when they rolled the emotion dice so that the rest of the team could guess what it was and mark it on their Bingo cards... it was a lot of fun! We laughed a lot! Both sessions were led by psychologists who, through very fun dynamics, reminded us what emotional intelligence means and the impact it has on our personal and professional lives: - Sometimes we see things that seem to be very simple to do until we are asked to do it! - We can all think differently about the same event so it is not about imposing our ideas but learning and enriching those of others. - When we have emotions that cloud our thinking, it is better to stop, recognize them, and manage them. All emotions are important in our lives. CSG Rachel Bennett
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CX strategies are evolving, challenging conventions and paving the way for innovation. Financial firms that embrace this change will unlock significant customer value. Explore CSG’s 2024 CX report for actionable insights to lead with innovation. #CX #CustomerExperience
2024 State of the Customer Experience Report | CSG
https://www.csgi.com
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Kudos to our Executive Vice President and President of North America Communications, Media and Technology, Michael Woods, for making the 2024 Cablefax 100 List! 🏆 This achievement is a testament to his visionary approach to guiding the cable industry through today’s exciting inflection point. By ushering in a new era of innovation, he has manifested unparalleled growth and innovation for CSG, and our customers. Together with his team, Mike has, for example, helped customers boost conversion rates by 30% and increase ARPU by up to 15% year-over-year. ✨ We're fortunate to have a leader on our team whose influence on the industry has been so powerful! We are proud of Mike and feel energized by his recognition ✨ #ThePowerofAll #TogetherWeAreCSG #Telecommunications #Cable #CustomerExperience #DigitalTransformation
CSG’s Mike Woods Honored in 2024 Cablefax 100 List
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There’s no better place to gather for game-changing ideas for #CX than Forrester CX Summit in Nashville. Make the most of your time at the event by meeting with CSG’s experts to talk about initiatives that are practical enough to apply now, and bold enough to drive growth into the future. Request a meeting here 👇
Forrester CX Summit 2024 | CSG
https://www.csgi.com