🔑 The secret to retaining customers in 2025? Understanding what the market wants. Our eBook shows you the 5 critical messages and how to respond. Get it now! 👉 http://spr.ly/6047NLdUh #TelcoStrategy #CustomerRetention
CSG
Software Development
Englewood, Colorado 193,185 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
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When it comes to #CustomerCare, personalization beats one-size-fits-all communication. Every time. 🙆♀️ Join Keith Wilson on May 28th at 10 AM CDT | 3PM GMT for an exciting discussion on Smarter Self-Service: Leveraging Technology for Effortless Customer Care. In just 15 minutes, you’ll hear actionable strategies, bold insights and real talk on how to improve self-service experiences. Reserve your spot now! 👉 http://spr.ly/6048NLdma #CustomerExperience #CustomerCommunication #ROI
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When systems can’t scale, neither can your business. That’s why we designed CSG Fiber to grow smart. Field service, billing, payments and #CustomerCare—all unified and built for long-term scale. That’s the difference. 👉 http://spr.ly/6043NLd5f #FiberDeployment #MonetizeFiber #Cloud #OSS #BSS
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💡 Did you know more than 50% of customers reduce their spend after a bad experience? CSG Xponent ensures timely, personalized messages at critical moments, driving engagement and revenue. Request a demo to see measurable improvements in CX and loyalty. 👉 http://spr.ly/6040NLdXC #CustomerExperience #CX #CustomerEngagement
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🔥 Fireside Chats & Partner Spotlights: Insights from Experts at MWC Barcelona 2025 Access our exclusive fireside chats from Barcelona featuring industry leaders from Amazon Web Services (AWS), Virtusa, banglalink and more. Greg Tucker, Richard Ullenius, and others engage in discussions on partnerships, innovation, and how to drive business transformation. Check out the sessions here. 👉 http://spr.ly/6049NLdTR #MWC2025 #AWS #Telecom
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In an Omdia report, 95% of surveyed #telcos confirm that modernizing #BSS is essential for growth. Yet, many still struggle with legacy systems that slow innovation, drive up costs, and limit agility. Leading operators are making the shift to: ⬇️ Reduce operational costs and manual effort ⏱️ Launch new services faster 💸 Monetize new revenue streams 👍 Increase customer loyalty and satisfaction Download the report. 👉 http://spr.ly/6043NLd8t
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The pressure is on. Customers expect more. Business leaders demand results. Welcome to the Prove-It Era of #CustomerEngagement. Join experts Dan Hartman (CSG), Mila D'Antonio (Omdia) and Forbes contributor Adrian Swinscoe as they unpack: ✔️ 2025’s biggest #CX trends ✔️ Real-world ways to turn insight into #ROI ✔️ Smarter #AI strategies that actually serve the customer 🎥 Watch now and turn CX from a promise into proof: http://spr.ly/6043NxTYS
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Discover Connected #Fintech & #Telecom Economics from MWC Barcelona 2025! 📈 From #B2C to #xVNE, Sean Casey sits down with Amazon Web Services (AWS) to explore how #SaaS and #cloud technologies are reshaping telecom economics. Plus, as a part of the Connected Fintech and Commerce Summit, Ian Watterson highlights how connected fintech is paving the way for telecom’s next wave of growth. 🎥 Access the sessions here: http://spr.ly/6041NakD1 #MWC2025 #AWS
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If your #fraud alerts create more customer frustration than peace of mind, it’s time for a smarter approach. When an international bank leveraged CSG Xponent’s journey analytics and real-time communication, they transformed their fraud response and saw measurable results: ✅ Increased customer spending and satisfaction ✅ Fewer inbound fraud-related calls ✅ Reduced contact center wait times Proactive fraud resolution isn’t just about stopping threats—it’s about protecting trust. Try out our interactive journey to see how proactive fraud resolution can transform your approach. 👉 http://spr.ly/6047NaycB #CustomerExperience #AccountSecurity
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Big News! CSG is recognized in the 2025 Gartner® Market Guide for CSP Revenue Management & Monetization Solutions! 🎉 We’re honored to be named one of 19 Representative Vendors recognized in this report. Get your complimentary report now. 👉 http://spr.ly/6040NaXo2 #Gartner #Telecom #RevenueManagement #BSS
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