🚀 “Reinventing Telecom” isn’t just a buzzword—it’s happening now. In this episode of Talking Transformation, our CEO, Brian Shepherd, sits down with Appledore Research’s Robert Curran and John Cyriac Abraham to talk #cloud, customer-centricity, and the bold moves shaping #telecom’s future. 🎧 Listen in: Spotify: http://spr.ly/6049N8InW Apple Podcast: http://spr.ly/6040N8Ino Direct: http://spr.ly/6041N8InU #DigitalTransformation
CSG
Software Development
Englewood, Colorado 191,658 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
-
https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
-
CSG has been recognized in the 2025 Gartner® Market Guide for CSP Revenue Management & Monetization Solutions! We’re excited to be named one of 19 Representative Vendors in this space. Access your complimentary report: 👉 http://spr.ly/6041N8xFS #Gartner #Telecom #RevenueManagement #BSS #CSP
-
-
Our experts, Greg Tilton, John Cyriac Abraham, and Richard Bateman, share invaluable insights into the evolution of #CPQ for #CSPs. 📈 Don't miss the on-demand recording of Tech Talk with CSG. 👉 http://spr.ly/6042NB4MQ
-
CSG reposted this
I’m excited to share a customer renewal that is close to my heart! For two decades, we have proudly supported MTN, Africa’s largest mobile network operator, in unlocking significant operational efficiency. The business agility MTN achieved has allowed it to reduce costs, better collaborate with partners and fiercely differentiate — ultimately helping to grow MTN into the powerhouse it is today. As a testament to this enduring partnership, MTN has extended its engagement with CSG for another three years, as it continues to raise the bar and deliver leading solutions that drive South Africa’s digital future. Read our case study to learn more about the extraordinary outcomes of our longstanding relationship: https://lnkd.in/dZGWBwCi
-
💳 Don’t let minor inconveniences lead to lost customers! With the increase in #DigitalTransactions, customers expect faster fraud resolution. Xponent’s personalized multifactor authentication (MFA) and instant #fraud alerts ensure a smooth #CustomerExperience—no more abandoned transactions. Read our blog to learn how Xponent improves the customer experience here. 👉 http://spr.ly/6046NBNKa
-
-
CSG reposted this
With great customer experience comes great business growth. Mediacom Communications is a testament to how a customer-centric approach drives tangible value. ✅ When customers receive proactive, clear explanations of bill changes, they call in less frequently with questions, reducing contact center costs and increasing on-time payments. ✅ With a 360-degree view of customers across lines of business, Mediacom can build trust with personalized, empathetic customer touchpoints that reduce churn and boost CLV. Here’s to 5 more years delivering value for Mediacom and its customers! Thank you to the entire Mediacom Communications team for putting your faith in Team CSG - we will deliver for you!
Three cheers for five years! 🥂 Mediacom Communications, the fifth largest cable operator in the US, has extended our multi-decade relationship. For five more years, we will help the broadband leader deliver empathetic, effortless experiences and accelerate the pace of innovation. ⚡ Having worked together since 1997, Mediacom and CSG see eye-to-eye on a customer-centric approach. Together, we bring Mediacom customers more personalized, proactive and engaging experiences and innovative offerings that keep them coming back. 💞 The result = happier customers, deeper insight into market needs and stronger revenue growth. Read the press release for the full story 👉 http://spr.ly/6042N6CmQ
-
-
CSG reposted this
Proud to have renewed our support of Mediacom Communications for 5 years, North America's fifth-largest cable operator, great to earn renewed trust in CSG operations!
Three cheers for five years! 🥂 Mediacom Communications, the fifth largest cable operator in the US, has extended our multi-decade relationship. For five more years, we will help the broadband leader deliver empathetic, effortless experiences and accelerate the pace of innovation. ⚡ Having worked together since 1997, Mediacom and CSG see eye-to-eye on a customer-centric approach. Together, we bring Mediacom customers more personalized, proactive and engaging experiences and innovative offerings that keep them coming back. 💞 The result = happier customers, deeper insight into market needs and stronger revenue growth. Read the press release for the full story 👉 http://spr.ly/6042N6CmQ
-
-
#CustomerExperience has entered the “Prove-It” Era. It’s not enough to say #CX matters—you must prove it. 💪 In this fireside chat, CX experts Dan Hartman (CSG), Mila D'Antonio (Omdia), and Forbes contributor Adrian Swinscoe discuss how top brands are connecting the dots among engagement, AI, data, and real business results. Watch now to learn: ✔️ How to make the case for CX when budgets tighten ✔️ Where #data gaps and team silos kill momentum ✔️ What NOT to do with #AI 📺 Now streaming on demand: http://spr.ly/6041NB0F7
-
-
Three cheers for five years! 🥂 Mediacom Communications, the fifth largest cable operator in the US, has extended our multi-decade relationship. For five more years, we will help the broadband leader deliver empathetic, effortless experiences and accelerate the pace of innovation. ⚡ Having worked together since 1997, Mediacom and CSG see eye-to-eye on a customer-centric approach. Together, we bring Mediacom customers more personalized, proactive and engaging experiences and innovative offerings that keep them coming back. 💞 The result = happier customers, deeper insight into market needs and stronger revenue growth. Read the press release for the full story 👉 http://spr.ly/6042N6CmQ
-
-
“The best ideas often come from the ground floor, not the corner office.” A CSGer for 25+ years, our Chief Strategy and Product Officer Chad Dunavant should know. We sat down with Chad to learn what “growing up” in the cable industry has meant for his career and to hear about his journey climbing the ranks of CSG, from trainee to EVP. Learn how his deep industry expertise and dedication earned him the distinction of the Cablefax 100 List. Read the Q&A 👉 http://spr.ly/60412Co8D
-