CX Market Forecasts

Although improvements to the overall customer experience are largely driven by organizational change management, software is increasingly being used to support these initiatives by managing and making available the plethora of customer data that is captured and aggregated from a variety of sources.  

Dash Research projects that the global market for CX/CE software and services will expand to $119.7 billion by 2026, up from $78.3 billion in 2019, reflecting a 2019-2026 compound annual growth rate (CAGR) of 6.3%. The forecast is split into a variety of segments, based on the world region in which the software is used, the offering itself (software platform, service, or software application); functional area (customer data & analytics, customer relationship management, contact center, personalization & optimization, customer data platform, customer feedback, and employee experience); and industry.

This Dash Research report and forecast has been updated for 2022, and discusses the drivers and barriers of spending on CX software and services, as well as illustrating which segments and industries are likely to see the most investment over the next several years. It also includes insights into four industries that are driving the market spending (telecommunications, healthcare, financial services, and retail).  A segmented list of notable software vendors is included in the report, as well as best-practice recommendations for market participants.

Key Questions Addressed:

• What is the total market size for Customer Experience and Customer Engagement software and services?
• Which industries will feature the largest amount of investment into CX/CE software and services?
• How is the market for CX/CE segmented by function?
• On which CX/CE functions will companies spend the most on software platforms, applications and services?
• What are the key drivers and barriers for spending on CX/CE software and services?
• How will companies purchase CX/CE software and services?
• Which geographic regions will spend the most on CX/CE software and services?
• How does this year’s forecast differ from Dash Research’s 2021 report?

Who Needs This Report?

• End user companies (telecommunications, healthcare, financial services, retail, others)
• CX practitioners inside end-user companies
• Software vendors
• On-premises hardware technology vendors
• Contact center executives and leaders
• First/third-party marketers
• Data privacy specialists
• Technology specialists
• Legal professionals Investor community

Table of Contents

1. Executive Summary
   1. Introduction
   2. Market drivers
   3. Market barriers
   4. Market forecast highlights
2. Market Overview
   1. Market structure
      1. By segment
      2. By offering
      3. By geographic region
      4. By functional area
      5. By industry segment
   2. Market drivers
   3. Market barriers
   4. Market participants
      1. Enterprise market stalwarts
      2. Market innovators
      3. Disruptors
3. Market Forecasts
   1. Forecast model approach
   2. Changes from previous forecast
   3. Global CX/CE revenue
   4. Industry focus: Telecommunications
   5. Industry focus: Healthcare
   6. Industry focus: Financial Services
   7. Industry focus: Retail
   8. Recommendations
4. Acronym and Abbreviation List
5. Table of Contents
6. Table of Charts and Figures
7. Appendix
   1. Scope of study
   2. Sources and methodology
   3. Forecast methodology
   4. Copyright notice

List of Charts, Figures, and Tables

Charts

• CX/CE Total Revenue by Region, World Markets: 2019-2026
• CX/CE Total Revenue by Function, World Markets: 2019-2026
• CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• CX/CE Total Revenue by Segment, World Markets: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Total Revenue by Industry, World Markets: 2019-2026
• Telecom CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Platform Revenue by Industry, World Markets: 2019-2026
• CX/CE Services Revenue by Industry, World Markets: 2019-2026
• CX/CE Applications Revenue by Industry, World Markets: 2019-2026
• Total CX Total Revenue by Region, World Markets: 2019-2026
• Total CX Total Revenue by Function, World Markets: 2019-2026
• Total CX Total Revenue by Product Offering, World Markets: 2019-2026
• Total CX Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CX Total Revenue by Industry, World Markets: 2019-2026
• Total CX Platform Revenue by Industry, World Markets: 2019-2026
• Total CX Services Revenue by Industry, World Markets: 2019-2026
• Total CX Applications Revenue by Industry, World Markets: 2019-2026
• Total CE Total Revenue by Region, World Markets: 2019-2026
• Total CE Total Revenue by Function, World Markets: 2019-2026
• Total CE Total Revenue by Product Offering, World Markets: 2019-2026
• Total CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CE Total Revenue by Industry, World Markets: 2019-2026
• Total CE Applications Revenue by Industry, World Markets: 2019-2026
• Total CE Platform Revenue by Industry, World Markets: 2019-2026
• Total CE Services Revenue by Industry, World Markets: 2019-2026
• Telecom CX/CE Total Revenue by Region, World Markets: 2019-2026
• Telecom CX/CE Total Revenue by Function, World Markets: 2019-2026
• Telecom CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• Telecom CX/CE Total Revenue by Segment, World Markets: 2019-2026
• Telecom CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue by Region, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue by Function, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue by Segment, World Markets: 2019-2026
• Healthcare CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue by Region, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue by Function, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue by Segment, World Markets: 2019-2026
• Financial Services CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Region, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Function, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Segment, World Markets: 2019-2026
• Retail CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Function, World Markets: 2019-2026
• CX/CE Total Revenue by Function, North America: 2019-2026
• CX/CE Total Revenue by Product Offering, North America: 2019-2026
• CX/CE Total Revenue by Segment, North America: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, North America: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, North America: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, North America: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, North America: 2019-2026
• CX/CE Total Revenue by Industry, North America: 2019-2026
• CX/CE Platform Revenue by Industry, North America: 2019-2026
• CX/CE Services Revenue by Industry, North America: 2019-2026
• CX/CE Applications Revenue by Industry, North America: 2019-2026
• CX/CE Total Revenue by Function, Europe: 2019-2026
• CX/CE Total Revenue by Product Offering, Europe: 2019-2026
• CX/CE Total Revenue by Segment, Europe: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, Europe: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Europe: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, Europe: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, Europe: 2019-2026
• CX/CE Total Revenue by Industry, Europe: 2019-2026
• CX/CE Platform Revenue by Industry, Europe: 2019-2026
• CX/CE Services Revenue by Industry, Europe: 2019-2026
• CX/CE Applications Revenue by Industry, Europe: 2019-2026
• CX/CE Total Revenue by Function, Asia Pacific: 2019-2026
• CX/CE Total Revenue by Product Offering, Asia Pacific: 2019-2026
• CX/CE Total Revenue by Segment, Asia Pacific: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
• CX/CE Total Revenue by Industry, Asia Pacific: 2019-2026
• CX/CE Platform Revenue by Industry, Asia Pacific: 2019-2026
• CX/CE Services Revenue by Industry, Asia Pacific: 2019-2026
• CX/CE Applications Revenue by Industry, Asia Pacific: 2019-2026
• CX/CE Total Revenue by Function, Latin America: 2019-2026
• Retail CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Total Revenue by Product Offering, Latin America: 2019-2026
• CX/CE Total Revenue by Segment, Latin America: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
• CX/CE Total Revenue by Industry, Latin America: 2019-2026
• CX/CE Platform Revenue by Industry, Latin America: 2019-2026
• CX/CE Services Revenue by Industry, Latin America: 2019-2026
• CX/CE Applications Revenue by Industry, Latin America: 2019-2026
• CX/CE Total Revenue by Function, Middle East & Africa: 2019-2026
• CX/CE Total Revenue by Product Offering, Middle East & Africa: 2019-2026
• CX/CE Total Revenue by Segment, Middle East & Africa: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
• CX/CE Total Revenue by Industry, Middle East & Africa: 2019-2026
• CX/CE Platform Revenue by Industry, Middle East & Africa: 2019-2026
• CX/CE Services Revenue by Industry, Middle East & Africa: 2019-2026
• CX/CE Applications Revenue by Industry, Middle East & Africa: 2019-2026

Figures

• CX/CE Total Revenue by Region, World Markets: 2019-2026, Percent Change from Previous Forecast
• CX/CE Total Revenue by Function, World Markets: 2019-2026, Percent Change from Previous Forecast
• CX/CE Total Revenue by Product Offering, World Markets: 2019-2026, Percent Change from Previous Forecast
• Fat Head/Long Tail by Industry, by Cumulative Revenue, World Markets: 2019-2026

Tables

• CX/CE Total Revenue by Region, World Markets: 2019-2026
• CX/CE Total Revenue by Function, World Markets: 2019-2026
• CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• CX/CE Total Revenue by Segment, World Markets: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• CX/CE Total Revenue by Industry, World Markets: 2019-2026
• CX/CE Platform Revenue by Industry, World Markets: 2019-2026
• CX/CE Services Revenue by Industry, World Markets: 2019-2026
• CX/CE Applications Revenue by Industry, World Markets: 2019-2026
• Total CX Total Revenue by Region, World Markets: 2019-2026
• Total CX Total Revenue by Function, World Markets: 2019-2026
• Total CX Total Revenue by Product Offering, World Markets: 2019-2026
• Total CX Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CX Total Revenue by Industry, World Markets: 2019-2026
• Total CX Platform Revenue by Industry, World Markets: 2019-2026
• Total CX Services Revenue by Industry, World Markets: 2019-2026
• Total CX Applications Revenue by Industry, World Markets: 2019-2026
• Total CE Total Revenue by Region, World Markets: 2019-2026
• Total CE Total Revenue by Function, World Markets: 2019-2026
• Total CE Total Revenue by Product Offering, World Markets: 2019-2026
• Total CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Total CE Total Revenue by Industry, World Markets: 2019-2026
• Total CE Platform Revenue by Industry, World Markets: 2019-2026
• Total CE Services Revenue by Industry, World Markets: 2019-2026
• Total CE Applications Revenue by Industry, World Markets: 2019-2026
• Telecom CX/CE Total Revenue by Region, World Markets: 2019-2026
• Telecom CX/CE Total Revenue by Function, World Markets: 2019-2026
• Telecom CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• Telecom CX/CE Total Revenue by Segment, World Markets: 2019-2026
• Telecom CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Telecom CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue by Region, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue by Function, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue by Segment, World Markets: 2019-2026
• Healthcare CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Healthcare CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue by Region, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue by Function, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue by Segment, World Markets: 2019-2026
• Financial Services CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CX Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Financial Services CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Region, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Function, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Product Offering, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Segment, World Markets: 2019-2026
• Retail CX/CE Total Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CE Platform Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CE Services Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CE Applications Revenue, Customer Facing versus Back Office, World Markets: 2019-2026
• Retail CX/CE Total Revenue by Function, World Markets: 2019-2026
• CX/CE Total Revenue by Function, North America: 2019-2026
• CX/CE Total Revenue by Product Offering, North America: 2019-2026
• CX/CE Total Revenue by Segment, North America: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, North America: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, North America: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, North America: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, North America: 2019-2026
• CX/CE Total Revenue by Industry, North America: 2019-2026
• CX/CE Platform Revenue by Industry, North America: 2019-2026
• CX/CE Services Revenue by Industry, North America: 2019-2026
• CX/CE Applications Revenue by Industry, North America: 2019-2026
• CX/CE Total Revenue by Function, Europe: 2019-2026
• CX/CE Total Revenue by Product Offering, Europe: 2019-2026
• CX/CE Total Revenue by Segment, Europe: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, Europe: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Europe: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, Europe: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, Europe: 2019-2026
• CX/CE Total Revenue by Industry, Europe: 2019-2026
• CX/CE Platform Revenue by Industry, Europe: 2019-2026
• CX/CE Services Revenue by Industry, Europe: 2019-2026
• CX/CE Applications Revenue by Industry, Europe: 2019-2026
• CX/CE Total Revenue by Function, Asia Pacific: 2019-2026
• CX/CE Total Revenue by Product Offering, Asia Pacific: 2019-2026
• CX/CE Total Revenue by Segment, Asia Pacific: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, Asia Pacific: 2019-2026
• CX/CE Total Revenue by Industry, Asia Pacific: 2019-2026
• CX/CE Platform Revenue by Industry, Asia Pacific: 2019-2026
• CX/CE Services Revenue by Industry, Asia Pacific: 2019-2026
• CX/CE Applications Revenue by Industry, Asia Pacific: 2019-2026
• CX/CE Total Revenue by Function, Latin America: 2019-2026
• CX/CE Total Revenue by Product Offering, Latin America: 2019-2026
• CX/CE Total Revenue by Segment, Latin America: 2019-2026
• CX/CE Total Revenue by Industry, Middle East & Africa: 2019-2026
• CX/CE Platform Revenue by Industry, Middle East & Africa: 2019-2026
• CX/CE Services Revenue by Industry, Middle East & Africa: 2019-2026
• CX/CE Applications Revenue by Industry, Middle East & Africa: 2019-2026CX/CE Total Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, Latin America: 2019-2026
• CX/CE Total Revenue by Industry, Latin America: 2019-2026
• CX/CE Platform Revenue by Industry, Latin America: 2019-2026
• CX/CE Services Revenue by Industry, Latin America: 2019-2026
• CX/CE Applications Revenue by Industry, Latin America: 2019-2026
• CX/CE Total Revenue by Function, Middle East & Africa: 2019-2026
• CX/CE Total Revenue by Product Offering, Middle East & Africa: 2019-2026
• CX/CE Total Revenue by Segment, Middle East & Africa: 2019-2026
• CX/CE Total Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
• CX/CE Platform Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
• CX/CE Services Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026
• CX/CE Applications Revenue, Customer Facing versus Back Office, Middle East & Africa: 2019-2026

Author Information

Keith Kirkpatrick

Keith has over 25 years of experience in research, marketing, and consulting-based fields.

He has authored in-depth reports and market forecast studies covering artificial intelligence, biometrics, data analytics, robotics, high performance computing, and quantum computing, with a specific focus on the use of these technologies within large enterprise organizations and SMBs. He has also established strong working relationships with the international technology vendor community and is a frequent speaker at industry conferences and events.

In his career as a financial and technology journalist he has written for national and trade publications, including BusinessWeek, CNBC.com, Investment Dealers’ Digest, The Red Herring, The Communications of the ACM, and Mobile Computing & Communications, among others.

He is a member of the Association of Independent Information Professionals (AIIP).

Keith holds dual Bachelor of Arts degrees in Magazine Journalism and Sociology from Syracuse University.